Returns & Exchanges
At Brown & Company Jewelers, we stand behind the exquisite craftsmanship of our pieces and offer a 30-day window for returns or exchanges on all unworn items. We aim to ensure your total satisfaction with every luxury purchase, providing a seamless process for your peace of mind.
Initiate Your Request
Contact our client services team or log into your account to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Prepare the Package
Place your jewelry in its original designer packaging, including all certificates of authenticity, appraisal documents, and the original sales receipt.
Secure Shipping
Affix the provided prepaid insured shipping label to your package and drop it off at any authorized carrier location, ensuring the box is securely sealed.
Inspection and Refund
Once our master gemologists verify the item's condition, your refund or exchange will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing